AI Chatbot

How can I build an intelligent chatbot?

Intelligent Chatbot

What is a chatbot?

  • A computer program designed to replicate conversation with human users, especially over the Internet.
  • It is a computerized system to converse with users through messages, a virtual companion that links into websites, applications or instant messengers and helps entrepreneurs to get closer to customers.

Building an intelligent Chatbot

The Intelligent chatbot comes with the ability to fix a goal and work individually to achieve that goal. It works on a Sense-Think-Act cycle.

Sense-Think-Act

a. Sense

The intelligent chatbot notices the environment where it resides which is a prerequisite for getting the information required to perform a task. The intelligent chatbot listens to what the user says.

Sense

B. Thinking

Chatbot must think of the action to take when a user places his request. If received from a user, it must convert the request into an understandable format and store it in a knowledge base.

The chatbot takes action to achieve pre-defined goals.

Chatbot thinks and takes actions by using neural networks in machine learning.

Thhinking

C. Quick to act

To reply to the user, a chatbot should know what action to take.

The chatbot must now type out the reply to a specific question raised by the user.

Comparing audio or video by typing out a sentence is relatively easy for a chatbot.

reply to the user

What are the challenges we face in building an intelligent chatbot?

There are some challenges involved in making the chatbot intelligent.

a. Context integration

Integrating context into the chatbot is the first challenge to conquer. Context can be physical or linguistic. While integrating contextual data in an intelligent chatbot, location, time, date or details about users and other such data must be integrated.

b. Coherent responses

The chatbot must be powered to answer regularly to inputs that are semantically similar. IntelligentChatbotimplements the same answer to a question like ‘Where are you from’ and ‘where do you stay’.To mix coherence into the model is more of a challenge. The solution is to train the chatbot to produce semantically consistent answers.

What are some open-source AI chatbots that use machine learning?

  • Are you struggling with meeting customer satisfaction? Do you want to improve the customer engagement for your website and even get better leads?
  • Having a chatbot on your website maybe the answer.
  • Chatbots is the in-thing now. With chatbots, you can achieve 100% customer engagement and which business wouldn’t want that?

But with the advent of chatbots, we see the market flooded with chatbots offerings. You may be wondering which one is right for your business.

 

What are the different types of chatbots?

Chatbots come in two different flavors:

  1. Scripted bots: These are pre-programmed with simple questions and answers. They may provide a limiting experience to customers as their responses may not address the customer queries.
  2. AI bots: These are the bots that use machine learning. They can understand the customer’s queries, even analyze the customer's mood, and respond back with the most fitting answer. The focus of this article are these AI bots.

How does an AI Bot work?

An AI bot requires a machine-learning layer where it uses Natural language Processing (NLP) to understand a customer’s query.

It can understand the user’s query in the user’s language and interpret his tone to give the most satisfactory response.

The advent of the chatbots in the industry

So many people are in the market for chatbots now and also, there are many products on the market which would meet the customer’s demand.

In this article, we will discuss some open-source chatbot offerings in the market that use AI and machine learning.

Microsoft Bot Framework

  • The Bot Framework includes Bot Builder to give you the tools you need to develop bots.
  • The system consists of the Bot Connector, Developer Portal, and Bot Directory.
  • The framework provides the Direct Line REST API. This can be used to host a bot in an application or website.
  • It supports automatic translation to more than 30 languages.
  • It is open source and available to all on Github.
  • You can also incorporate Microsoft Language Understanding Intelligent Service (LUIS) for NLP, Cortana for voice, and the Bing APIs for search.

Chatfuel

 

  • Any person without any knowledge of coding can create his/her own bot on Facebook Messenger using Chatfuel.
  • Chatfuel lets users link to external sources via plugins.
  • It provides great features like adding content cards and sharing it with your followers. From your Messenger chats, Chatfuel can collect information using forms. For users more comfortable with chatting, it lets users request info and interacts with your bot with buttons.
  • It also provides Artificial Intelligence(AI) technology for scripting interactive conversations. Using AI,it recognizes user’s questions and providesthem with the correct response.
  • You can also create an AI chatbot in Facebook with Chatfuel.With the help of plugins, you can create your own chatbot.
  • Soon, the platform will allow third-party plugins, so users can contribute with their own plugins.
  • Chatfuel created bots are more than 360,000 in number and used by 17 million people globally.

 

Telegram Bots

  • By building a bot in Telegram, you can easily run the bot in the Telegram application itself.
  • The company recently open-sourced their chatbot code, therefore people can now integrate with it to create bots of their own.
  • Users can use the Telegram API and this will enable them to send alerts, reminders, news and even customized notifications.
  • Telegram chatbots can also integrate with Githuband YouTube.

BotKit

  • Botkit is a toolkit which helpsdevelopers to make bots for Facebook Messenger, Slack, Twilio, and more.
  • BotKitmaps out the way humans speak and can be used to create applications that can converse.
  • Botkit includes a variety of useful tools, like Botkit Studio and boilerplate app starter kits. It also has a core library, and plugins to extend your bot.
  • Botkit is a community-supported open-source software that is available on GitHub.

What are the best (AI) chatbots available online?

If you want to drive higher sales, generate more leads and rank higher in customer engagement and satisfaction, you must implement a chatbot for your website.

A chatbot is a computer program that employs Artificial Intelligence(AI) to give smart answers to your users. Intelligent chatbots can often be mistaken for humans and what’s more, they are available 24*7 and never get sick!

What are some of the best chatbots available online?

Seeing the interest in chatbots, a lot of companies are hopping on the bandwagon to get an AI bot ready. These chatbots can easily be integrated with your website and you will rest in peace knowing that a customer will never bounce away from your site due to a lack of customer engagement.

AI bots can be so smart, they will recognize your customer's preferences and even greet them in their preferred language.

So, let’s look at some of the best chatbots available in the market today:

Microsoft’s Unibot

  • Microsoft has incorporated Cortana, their AI assistant in their own chatbot.
  • They launched Microsoft Bot Framework in early 2016 to help developers prepare their own bots.
  • One such bot is, UniBot, which is used by students to manage their courses and fees in the university.
  • It mostly targets non-English speaking students. It can chat in over 60 languages.
Chatbot

Amazon Echo

  • Amazon has chosen to use voice interfacing over chat interfacing with Amazon Echo.
  • Amazon Echo, developed by Amazon, is a smart speaker.
  • The echo devices connect to “Alexa”, which is a voice-controlled smart personal assistant
  • Echo can converse with you, tell you jokes, provide weather and traffic information.
  • It can help you play music, stream podcasts, read audiobooks.
  • It can make you organized by setting alarms and creating audio books.
  • Echo can interact with several smart devices and soon your home will be automated using Echo.
Amazon Echo

Facebook’s M

  • Facebook Messenger now allows chat extensions. This allows users to bring bots into their conversation.
  • People can use bots directly to split bills, order food or even share music within their conversation.
  • Facebook has introduced M, their AI-powered virtual assistant. It is currently in beta testing mode and backed by humans.
  • Each time a human needs to step in, M becomes smarter and learns from what the human does.
  • Once it is sufficiently tested, it will be made available to all those on Facebook.
  • Facebook M will scan your message and can suggest ways to transfer money or hail a rideshare service directly in the conversation.
Facebook Chatbot and related services in pune

Google Allo and Chatbase

  • Google Allo which integrates Google Assistant was launched in 2016. Allo allows people to chat directly with Google Assistant to get basic questions answered.
  • Google Assistant can suggest restaurants or movies that can be watched directly withinaconversation between people at Allo.
  • Like Microsoft, Google has launched Chatbase. It is a tool that uses analytics and helps other companies improve their own chatbots.
Google Tools Integration & Reporting

Conclusion

  • Using a chatbot to increase your sales is a no-brainer. All these big companies listed above have their own AI bots that are smart and capable to converse with a human.
  • With the advent of smartphones, people are used to typing than conversing on the phone. Chatbots specifically interact with the users who like to chat with them and get quick answers.
  • With so many open-source chatbot offerings in the market, you can easily pick one and even customize it for your use.
  • But if you want a chatbot that’s ready for your use, cheap and comes with great customer support, you can try our chatbot offering at www.ad2brand.com
  • Your business will soon need a chatbot that is friendly and personable. Unsure of where to start? Contact us www.ad2brand.com where we will understand your business and provide you a smart bot which will cater to your business.

Next Actions

A smart chatbot is an asset to any organization. Using a chatbot increases customer satisfaction and therefore converts into leads. We at Ad2Brand.com, have a chatbot offering for your needs.

Contact us today to get a Quotation!